Find answers to common questions about our products, shipping, and NFT benefits
We offer free shipping on all orders over €50 within the EU. Standard shipping takes 3-5 business days. Express shipping (1-2 days) is available for an additional fee. International shipping times vary by location.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Return shipping is free for EU customers. Refunds are processed within 5-7 business days of receiving your return.
Connect your wallet to automatically unlock your discount tier:
Genesis NFT Holders: 30% off all products
Gold Tier (€500+ tokens): 30% off
Silver Tier (€250+ tokens): 20% off
Bronze Tier (€150+ tokens): 10% off
Your discount is applied automatically at checkout when your wallet is connected.
Genesis NFT holders receive the highest tier of benefits:
30% discount on all products, forever
Early access to new collections (48 hours before public launch)
Exclusive limited edition designs
VIP customer support
Voting rights on future designs and collections
Access to private community events
You can acquire $HVNA tokens through:
Participating in our presale events
Purchasing from decentralized exchanges (DEX)
Earning through community engagement and referrals
Once you hold the required amount in your connected wallet, your discount tier is automatically activated.
Absolutely! Sustainability is at our core:
100% organic cotton and recycled materials
Carbon-neutral shipping
Fair trade certified production
Zero-waste packaging
Partnerships with environmental organizations
Transparent supply chain
Every purchase helps support sustainable fashion initiatives.
To keep your items looking their best:
Machine wash cold with like colors
Use mild, eco-friendly detergent
Hang dry or tumble dry low
Iron on low heat if needed
Avoid bleach and harsh chemicals
Proper care extends the life of your garments and reduces environmental impact.
We offer sizes XS through XXL for most items. Each product page includes a detailed size chart with measurements. If you're between sizes, we recommend sizing up for a more relaxed fit. Need help? Contact our support team for personalized sizing advice.
Connecting your wallet is easy:
Click the "Connect Wallet" button in the header
Choose your wallet (MetaMask, Rabby, WalletConnect, or Coinbase Wallet)
Approve the connection request
Your NFTs and tokens are automatically detected
Your discount tier is applied at checkout
Your wallet stays connected across visits until you disconnect.
Yes, wallet connection is completely safe! We use industry-standard Web3 protocols that only allow us to:
View your public wallet address
Check your NFT and token holdings
We NEVER have access to:
Your private keys
The ability to move your funds
Your personal information
You remain in full control of your wallet at all times.
Absolutely! You can shop with us using traditional payment methods (credit cards, PayPal, etc.) without connecting a wallet. The Web3 features are completely optional—they just unlock additional benefits for our NFT and token holders.
Yes! We ship worldwide. Shipping times and costs vary by location. Free shipping over €50 applies to EU orders only. International customers may be responsible for customs duties and import taxes.
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly through the carrier's website or in your account dashboard. Orders typically ship within 1-2 business days.
You can cancel or modify your order within 2 hours of placing it by contacting our support team immediately. After that, orders enter processing and cannot be changed. You can always return unwanted items within 30 days of delivery.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.
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