✓ Sustainable & Ethical | ✓ NFT Holder Benefits | ✓ 30-Day Returns | ✓ Free Shipping $150+

Refund policy

Refund Policy

We are committed to providing our customers with high-quality products and a positive shopping experience. However, we understand that there may be times when you need to return or exchange an item. We will process all refund and exchange requests promptly and fairly.

Refunds

We will issue a full refund for any item that is returned in its original condition and packaging within 30 days of purchase. Please note that custom-printed items are not eligible for refunds unless they are damaged or defective.

Exchanges

We will exchange any item that is returned in its original condition and packaging within 30 days of purchase. Please note that we may charge a shipping fee for exchanges.

How to Return or Exchange an Item

To return or exchange an item, please contact our customer support team at [email protected] We will provide you with a return authorization number (RMA) and instructions on how to return your item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible.

Additional Information

Please allow 2-3 business days for us to process your refund or exchange.
You will be responsible for the shipping costs of returning or exchanging an item.
We recommend using a trackable shipping method when returning or exchanging an item.

Thank you for shopping with us!

What is your shipping policy?

We offer free shipping on all orders over €50 within the EU. Standard shipping takes 3-5 business days. Express shipping (1-2 days) is available for an additional fee. International shipping times vary by location.

What is your return and exchange policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Return shipping is free for EU customers. Refunds are processed within 5-7 business days of receiving your return.

How do NFT holder discounts work?

Connect your wallet to automatically unlock your discount tier:

Genesis NFT Holders: 30% off all products
Gold Tier (€500+ tokens): 30% off
Silver Tier (€250+ tokens): 20% off
Bronze Tier (€150+ tokens): 10% off

Your discount is applied automatically at checkout when your wallet is connected.

What are the benefits of being a Genesis NFT holder?

Genesis NFT holders receive the highest tier of benefits:

30% discount on all products, forever
Early access to new collections (48 hours before public launch)
Exclusive limited edition designs
VIP customer support
Voting rights on future designs and collections
Access to private community events

How do I get $HVNA tokens to unlock discounts?

You can acquire $HVNA tokens through:

Participating in our presale events
Purchasing from decentralized exchanges (DEX)
Earning through community engagement and referrals

Once you hold the required amount in your connected wallet, your discount tier is automatically activated.

Are your products really sustainable?

Absolutely! Sustainability is at our core:

100% organic cotton and recycled materials
Carbon-neutral shipping
Fair trade certified production
Zero-waste packaging
Partnerships with environmental organizations
Transparent supply chain

Every purchase helps support sustainable fashion initiatives.

How do I care for my Havana Elephant products?

To keep your items looking their best:

Machine wash cold with like colors
Use mild, eco-friendly detergent
Hang dry or tumble dry low
Iron on low heat if needed
Avoid bleach and harsh chemicals

Proper care extends the life of your garments and reduces environmental impact.

What sizes do you offer?

We offer sizes XS through XXL for most items. Each product page includes a detailed size chart with measurements. If you're between sizes, we recommend sizing up for a more relaxed fit. Need help? Contact our support team for personalized sizing advice.

How do I connect my wallet?

Connecting your wallet is easy:

Click the "Connect Wallet" button in the header
Choose your wallet (MetaMask, Rabby, WalletConnect, or Coinbase Wallet)
Approve the connection request
Your NFTs and tokens are automatically detected
Your discount tier is applied at checkout

Your wallet stays connected across visits until you disconnect.

Is it safe to connect my wallet?

Yes, wallet connection is completely safe! We use industry-standard Web3 protocols that only allow us to:

View your public wallet address
Check your NFT and token holdings

We NEVER have access to:

Your private keys
The ability to move your funds
Your personal information

You remain in full control of your wallet at all times.

I don't have a crypto wallet. Can I still shop?

Absolutely! You can shop with us using traditional payment methods (credit cards, PayPal, etc.) without connecting a wallet. The Web3 features are completely optional—they just unlock additional benefits for our NFT and token holders.

Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs vary by location. Free shipping over €50 applies to EU orders only. International customers may be responsible for customs duties and import taxes.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly through the carrier's website or in your account dashboard. Orders typically ship within 1-2 business days.

Can I cancel or modify my order?

You can cancel or modify your order within 2 hours of placing it by contacting our support team immediately. After that, orders enter processing and cannot be changed. You can always return unwanted items within 30 days of delivery.

Still have questions?

Can't find the answer you're looking for? Our support team is here to help.