Contact information
Trade name: Havana Elephant Brand
Phone number: +385955816150
Email: info@havanaelephantbrand.com
Physical address: Vintage Talent Ltd, 128 City Road, London EC1V 2NX, United Kingdom
Trade number: 14531952
✓ Sustainable & Ethical | ✓ NFT Holder Benefits | ✓ 30-Day Returns | ✓ Free Shipping $150+
Trade name: Havana Elephant Brand
Phone number: +385955816150
Email: info@havanaelephantbrand.com
Physical address: Vintage Talent Ltd, 128 City Road, London EC1V 2NX, United Kingdom
Trade number: 14531952
Find answers to common questions about our products, shipping, and NFT benefits
We offer free shipping on all orders over €50 within the EU. Standard shipping takes 3-5 business days. Express shipping (1-2 days) is available for an additional fee. International shipping times vary by location.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Return shipping is free for EU customers. Refunds are processed within 5-7 business days of receiving your return.
Connect your wallet to automatically unlock your discount tier:
Your discount is applied automatically at checkout when your wallet is connected.
Genesis NFT holders receive the highest tier of benefits:
You can acquire $HVNA tokens through:
Once you hold the required amount in your connected wallet, your discount tier is automatically activated.
Absolutely! Sustainability is at our core:
Every purchase helps support sustainable fashion initiatives.
To keep your items looking their best:
Proper care extends the life of your garments and reduces environmental impact.
We offer sizes XS through XXL for most items. Each product page includes a detailed size chart with measurements. If you're between sizes, we recommend sizing up for a more relaxed fit. Need help? Contact our support team for personalized sizing advice.
Connecting your wallet is easy:
Your wallet stays connected across visits until you disconnect.
Yes, wallet connection is completely safe! We use industry-standard Web3 protocols that only allow us to:
We NEVER have access to:
You remain in full control of your wallet at all times.
Absolutely! You can shop with us using traditional payment methods (credit cards, PayPal, etc.) without connecting a wallet. The Web3 features are completely optional—they just unlock additional benefits for our NFT and token holders.
Yes! We ship worldwide. Shipping times and costs vary by location. Free shipping over €50 applies to EU orders only. International customers may be responsible for customs duties and import taxes.
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly through the carrier's website or in your account dashboard. Orders typically ship within 1-2 business days.
You can cancel or modify your order within 2 hours of placing it by contacting our support team immediately. After that, orders enter processing and cannot be changed. You can always return unwanted items within 30 days of delivery.
Can't find the answer you're looking for? Our support team is here to help.